Terms and Policies
Terms & Policies
Your appointments are very important to the team members of Salon812, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
– Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
– “NO SHOWS” will be charged 100% of the reserved service amount.
– Same-day cancellations will be charged 100% of the reserved service amount.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby Clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 7 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 14 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Just as we want you to be satisfied with your hair we want you to be happy with the products you are using. We will gladly accept returns on any products within 30 days from purchase as long as at least 2/3 of the product is remain